Refund policy
Return/Refund Policy
At Three Arrows Creative, we strive to provide high-quality products. In the rare event that you receive a defective item, we offer a replacement policy. Please note the following:
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Defective Products: If you receive a product that is defective, you may request a replacement within 14 days of receipt. Please contact our customer service team at ourthreearrows@gmail.com with your order details and a description of the defect.
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No Refunds: We do not offer refunds for any products. Our policy is strictly replacement for defective items.
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Condition for Replacement: The item must be returned in its original packaging and condition. We may require photos to assess the defect.
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Exclusions: This policy does not apply to items damaged due to misuse or normal wear and tear.
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Custom/Personalized items: For items that are custom or personalized SALES ARE FINAL.
We appreciate your understanding and support. Our goal is to ensure you receive the best quality products!